A “technical issue” was affecting missing deposits in some Wells Fargo accounts, the bank said Friday. Some Wells Fargo clients awoke Friday morning to discover that deposits had vanished from their bank accounts.
In response to Twitter complaints, Wells Fargo staff stated that while the issue may cause consumers to see erroneous balances or missing transactions, their accounts “remain to be secure.”
In a statement sent Friday afternoon, Wells Fargo stated that it was aware that some customers’ direct deposit transactions “are not displaying on their accounts.”
The bank acknowledged to NBC that some direct deposit transactions were not showing up in accounts and that they were working on a solution. According to Wells Fargo, the accounts were safe and secure.
The bank said Friday evening that the problem would be rectified by Saturday and that any fees incurred as a result of the problem would be refunded.
“We’ve been actively working to resolve the issue impacting certain customers’ who cannot see direct deposit transactions in their accounts,” the statement said. “The issue will be resolved no later than tomorrow Saturday, March 11. We will also refund the fees incurred by this issue. We sincerely apologize for any inconvenience caused by this.”
Customers were upset and began reaching out to Wells Fargo on social media late Thursday night
Customers who were upset began reaching out to the bank on social media late Thursday night to report that recent deposits that had been reported in their account were suddenly missing, or that deposits that were due Friday were not there, impacting what was displayed in the available balance.
Wells Fargo said in a note to customers early Friday morning that the lost deposits were the result of an unidentified technological failure.
“If you see incorrect balances or missing transactions, this may be due to a technical issue and we apologize. Your accounts continue to be secure and we’re working quickly on a resolution,” Wells Fargo said in a statement posted to customers on their website.
The Office of the Comptroller of the Currency at the Treasury Department was contacted by NBC 5 Responds. It was unclear how broad the problem was or how many clients were affected.
A representative said in an email“ Please be advised that the OCC does not comment on individual complaints, specific banks, or supervisory activities. The OCC has a very robust consumer complaint program supported by the OCC Customer Assistance Group. We encourage anyone with a complaint against one of our regulated institutions to contact the Customer Assistance Group at 1-800-613-6743 or www.helpwithmybank.gov.”