An iPhone user in San Francisco sues Apple for $1,383.13, the same price that of his iPhone. He claims the company refused to repair the device despite it being under warranty.
In San Francisco, Theodore A. Kim filed a lawsuit demanding $1,383.13, the original cost of his phone. Small claims court was where the claim was lodged. “It levels the playing field so that just a simple consumer like me can sue a big company without having to worry about getting lawyers and all that other stuff,” Kim informed Insider in a phone interview. “I feel like at least I want my day in court.”Â
According to court documents, the trial is scheduled for 1.30 p.m. on November 23, 2021. Apple did not reply to calls for comment from the Insider. Kim says the phone he is suing for was purchased in October 2020 from an authorised Apple seller in Vietnam. He states the iPhone 12 was covered by Apple’s warranty until October 2022. He was having problems getting the phone to recognize a SIM card from the United States. So he called Apple, and they advised him to take it to a nearby Apple Store.
“And so I brought it in to the store and they sent it to the repair depot – then they came back and said, ‘Yeah, we’re not going to fix this because it’s been tampered with,'” Kim informed. “And I say: ‘Tampered with in what way?'” There was no answer from their side, he said. Instead, they returned the phone. But now I have a broken SIM tray, Kim says.Â
Apple considers this matter close
Kim decided to file a complaint with the Better Business Bureau. Apple reacted to the allegation by stating that the iPhone would have been repaired if it had been broken while it was in the company’s possession. “Apple considers this matter close,” the company says.Â
Because Apple refuses to repair the phone under warranty, which Kim claims has been voided by the firm, he offered to pay for the repair. However, the corporation declined once again. In late June, as a final attempt, he sent an email to Apple CEO Tim Cook’s email address. He did not receive a response. As a result, he went to Google for solutions to his dilemma.
